Featured vendor: Alliance Global Solutions

At a glance

• What it provides: dedicated remote employees for medical billing and revenue cycle work
• Where staff are based: US-based management and admin; staff in the Philippines, Colombia and other countries
• Who hires and monitors staff: Alliance Global Solutions
• Who trains staff on your workflows: you, the client, in your own systems
• Clients: from small outpatient centers to large billing companies that handle billing for multiple clients
• Team sizes: from 2-3 dedicated staff to 50+
• Specialties: medical billing, including VOB for drug and alcohol treatment centers, and revenue cycle management
• HIPAA: Alliance Global Solutions signs a business associate agreement (BAA) with each client before any of its staff access protected health information. It does not claim to be "HIPAA certified," because no such official certification exists.
• References: available on request. We don't list current clients, for their privacy.
• Technology: helps clients set up AI assistant workflows alongside their dedicated staff

How the model works

Alliance Global Solutions places dedicated employees with each client. They aren't a shared pool that rotates between accounts. The company handles hiring and monitoring; the client trains the staff on its own payers, software and rules, then directs the day-to-day work. That keeps the client in control of the process and its payer relationships, which is the main difference from a full-service billing company. See medical billing outsourcing: three models for how this compares.

Team size depends on the client, from 2-3 dedicated staff to 50+. A small outpatient center might start with a few people on verification and follow-up; a billing company serving many practices might use a larger team across several queues, and Alliance Global Solutions handles a lot of back-end work for clients like that. Some client relationships have lasted five to six years.

Getting started in 3 steps

1. Tell us what you need. Request help with practice-level details only, never patient information. Your request may be referred to Alliance Global Solutions.
2. Scope the team and sign the BAA. Agree on roles and team size, review pricing in writing, and sign a business associate agreement before anyone accesses PHI.
3. Interview, train and start. Interview your dedicated staff, set up access in your systems and train them on your payers and workflows. Alliance Global Solutions handles hiring and monitoring.

What its staff work on

• Verification of benefits for treatment centers. VOB for drug and alcohol and behavioral health programs, including levels of care and authorization requirements. See VOB for treatment centers and behavioral health billing.
• Revenue cycle management. Eligibility, claims, payment posting, A/R follow-up and denial management. See RCM staffing.
• Prior authorization. See prior authorization specialists and outsourcing.
• Credentialing. See credentialing services.
• Coding and front office. See medical coding and virtual medical assistants.

Photos supplied by Alliance Global Solutions.

Where the team is

Management and admin are US-based, and staff work from the Philippines, Colombia and other countries. Offshore access to PHI is allowed under HIPAA when the right agreements and safeguards are in place, but it calls for careful risk analysis (HHS). See offshore medical billers for the questions to ask.

What to verify yourself

We vetted Alliance Global Solutions against our criteria, but you should still do your own due diligence. Review the BAA with your counsel, decide what access each person needs, set up access controls in your systems, ask for references and get pricing in writing. Only the BAA is confirmed on this page. Ask Alliance Global Solutions directly about any other safeguard you need.

Talk to Alliance Global Solutions

You can read about its services on Alliance Global Solutions' medical billing page or its main website. For more background, see who Alliance Global Solutions is, its full list of staffing services and profiles of its virtual staff. Role pages cover remote accounting and A/R support, administrative assistants and call center and patient-call staff. You can also contact Alliance Global Solutions directly. Or request help and tell us what you need. No patient information, please. Requests from this site go to our team and may be referred to Alliance Global Solutions.