Free assessment
Menu

Privacy Policy

This site is operated by Alliance Global Solutions, a provider of remote medical billing and revenue cycle staff. We may contact you about our services if you request it.

Effective date: October 19, 2026

medicalbillingteam.com (the "Site") is operated by Alliance Global Solutions ("we," "us"). This policy explains what the Site collects, how we use it and the choices you have. It applies only to this Site. Please also read our Terms of Use.

1. Do not send patient information

The Site is for business inquiries from medical practices, treatment centers, billing companies and their staff. Do not submit protected health information (PHI) or any patient information (patient names, dates of birth, addresses, member or policy IDs, claim numbers, diagnoses or other health details) through our forms, the chat assistant or email. We don't request it, and the Site isn't designed to receive it. Our forms and chat assistant automatically screen for some patterns that look like patient information and reject or remove those entries, but that screening isn't perfect, so please don't enter it at all.

2. Information you provide

Request forms (home page, contact page, page footers and the checklist download) can collect:

  • your name and work email;
  • your practice or company name and number of providers;
  • an optional phone number;
  • on the full contact form, also your role, specialty, monthly collections range, current billing setup and the areas you want help with (chosen from lists); and
  • whether you checked the optional box agreeing to calls or texts, and which version of that consent wording you saw.

AI chat assistant:

  • the questions you type and the assistant's replies (the "transcript"); and
  • if you choose "Schedule a consultation," your name, work email and phone number, an optional practice or company name and the same optional call/text consent box.

3. Information collected automatically

  • With a form submission: the page you submitted from, campaign tags in the page address (UTM parameters and gclid, if present), your browser's user-agent string and how long the form took to fill in (used to filter spam).
  • With chat: the page you started the chat on and a random session ID.
  • IP address: our form and chat service sees your IP address when your browser contacts it. We use it briefly in memory to limit abuse (rate limiting); we don't save it with your submission. Our hosting and infrastructure providers may log IP addresses and other technical request data as part of running their services.
  • Analytics: Google Analytics 4 (see section 7).

4. How we use information

  • To respond to your request, such as a staffing assessment, a consultation or the checklist, and to refer it to Alliance Global Solutions (see section 5)
  • To email you about your request and about remote medical billing and revenue cycle staffing; every marketing email includes an unsubscribe link
  • To call or text you only if you gave a phone number and checked the call/text consent box
  • To answer chat questions and review transcripts to improve the Site and the assistant
  • To prevent spam and abuse, keep the Site secure and keep records of consent

5. How information is stored and shared

  • Lead records: form submissions and chat contact requests are sent to our backend service (hosted on Supabase) and saved as a row in a Google Sheet in our Google Workspace, with access limited to authorized personnel. A notification email with the details is sent to our team.
  • Chat transcripts: when a chat ends (you close it, leave the Site or stop for about 10 minutes) or when you request a consultation in chat, the transcript is emailed to our team. Chat transcripts aren't saved in the lead Sheet.
  • AI model provider: to generate chat replies, your messages and relevant excerpts from this Site's guides are sent to a third-party AI service that routes the request to an AI model, which processes it to produce the reply. The chat assistant is clearly labeled as AI, may make mistakes and isn't medical or legal advice.
  • Alliance Global Solutions: Alliance Global Solutions operates this Site and is currently the only vendor on our approved vendor list, so requests you submit are shared with it so it can follow up.
  • Service providers: hosting (GitHub Pages), our backend service (Supabase), Google Workspace (Sheets and email), Google Analytics and the AI service above process data on our behalf to run the Site.
  • Legal reasons: we may disclose information if the law requires it or to protect rights, property or safety.

We do not sell your personal information.

6. Phone, text and email

  • We call or text you only if you provide a phone number and check the consent box. Consent is not a condition of any purchase. Message and data rates may apply; message frequency varies. Reply STOP to opt out or HELP for help.
  • You can unsubscribe from marketing emails using the link in any email, or by emailing us (section 12).

7. Cookies, analytics and browser storage

  • Google Analytics 4 (measurement ID G-C7EWRCM4TV) helps us understand how the Site is used. It sets first-party cookies (such as _ga and _ga_C7EWRCM4TV) and collects device, browser, page and approximate location data. When a form or chat request is successfully submitted, we send Google Analytics a "generate_lead" event with the form type only; we don't send the values you typed. You can block cookies in your browser or use Google's Analytics opt-out browser add-on.
  • Browser storage: the Site stores a few small items in your browser, not cookies: whether you dismissed the chat prompt (local storage), and the current chat session and a dismissed banner flag (session storage, cleared when you close the tab).

8. Retention

We keep lead records and consent records for as long as we need them to respond to you, follow up on your request, show consent and meet legal obligations, and then delete them. Chat transcripts are kept in our team's email for the same purposes. You can ask us to delete your information at any time (section 9).

9. Your choices and rights

You can ask to access, correct or delete your information, or to stop calls, texts or emails, by emailing us (section 12). Depending on where you live, you may have additional rights under your state's privacy laws.

10. Security and international access

We use reasonable safeguards, such as access controls and encryption in transit (HTTPS). No system is perfectly secure. Alliance Global Solutions staff, who may work from outside the United States, including the Philippines, Colombia and other countries, may access your information to respond to you.

11. Children and changes

The Site is for business users and isn't directed to children under 16. We'll post any changes to this policy here with a new effective date.

12. Contact

Email tony@altfunding.com with any privacy question or request. See also our Terms of Use and About & disclosure pages.